Sylva, a female Human, resided in the city of [Noua] on Telerath. She worked at Ember's Fire, a club under the ownership of Ember Chankeli, during the year 19 BBY. On one particular day, a customer who was seated and consuming food and beverages began to bother Sylva. Sylva then sought assistance from Tam, a fellow employee, who activated a mechanism that caused the agitated patron to fall through an opening in the floor and into a pool of water located below the building.
Chankeli, their supervisor, subsequently scolded the two women for causing a "paying customer" to fall, and was on the verge of threatening them with a deduction in credits, but the arrival of Dass Jennir prevented her from doing so.