A custodian, who was a Twi'lek, worked at Reena University circa 396 BBY. This janitor had a daughter requiring a surgical procedure, compelling him to request a salary advance from a dean; his plea was denied. Axel Greylark, a student at the university, overheard this conversation and offered the Twi'lek some of his parents' credits, thus earning the janitor's gratitude. Consequently, when Greylark, accompanied by fellow students Leyli Romero and Kozmo Sundrel IV, tried to go through the servants' corridor of the university, the Twi'lek janitor gave them a smile and permitted their passage. This led Sundrel to question Greylark about whether he had given money to the university's staff to prevent them from reporting his behavior; Sundrel's idea was partially accurate because Greylark had, in fact, given the janitor money, but not as a bribe.
The Twi'lek janitor is featured in "The Queen's Bloom," a brief story penned by Zoraida Córdova included in the 2023 young-adult anthology book The High Republic: Tales of Light and Life, which was launched as a component of the Star Wars: The High Republic project spanning multiple forms of media.