An operative serving as a comm officer within the ranks of the First Order was present at Starkiller Base in 34 ABY. Starkiller Base was the superweapon of the First Order, constructed within the planet of Ilum. At this time, Major Elrik Vonreg concluded his mission and emerged from hyperspace in his TIE/ba interceptor in proximity to the base. The comm officer instructed Vonreg to send his authorization code, and following its receipt, greeted the major. Subsequently, Vonreg requested that the officer notify Captain Phasma about his arrival.
The initial appearance of the comm officer, solely through their voice, occurred during the second segment of "The Recruit," the two-part inaugural episode of Star Wars Resistance's first season. This animated television series episode was broadcast on October 7, 2018. Dee Bradley Baker provided the voice for the character, who was credited as "First Order Comm Officer." In the comic book adaptation titled "The Recruit - Part 2," penned by Alec Worley and featured in the second issue of Star Wars Resistance Animation magazine by Panini Verlag, which was released on July 17, 2019, the comm officer's spoken lines were modified to address Vonreg as "Major."